Privacy Policy

How we collect, use and protect your personal information (POPIA)

Version 1.2, effective 16 October 2026, updated 29 October 2026

Peacock Crest Advisory (Pty) Ltd (registration number 2026/816664/07) ("Peacock Crest", "we", "us") helps individuals and businesses who are moving to, living in or doing business in Dubai and the wider UAE. We provide general advisory services and introduce clients to independent, licensed specialists.

We are the responsible party for your personal information under the Protection of Personal Information Act 4 of 2013 (POPIA).

- Information Officer: Robert Peacock, Director

- Registration with the Information Regulator: Registration number 2026-069576

- Email: info@peacockcrest.com

- Phone / WhatsApp: +27 79 316 5191

- Registered address: 10 Felicia Avenue, Geelhoutpark, Rustenburg, North West, 0299, South Africa. Consultations by appointment only.

- Website: www.peacockcrest.com

This policy applies to personal information we collect through our website, online enquiry and booking forms, checklist sign-up form, email, WhatsApp, social media, phone calls, meetings, forms and our dealings with clients, prospective clients, referral partners and suppliers.

- Identity details: name, ID or passport number, nationality, date of birth where needed.

- Contact details: email address, phone and WhatsApp number, postal or residential address.

- Background to your enquiry: country of residence, the services you are interested in, your timeline, how you heard about us, and a general indication of budget or property value. We do not need detailed financial records and do not ask for them unless you choose to share them.

- Company details, if you act for a company or trust: entity name, registration details and your role.

- Communications: emails, messages, notes of calls and meetings.

- Website data: IP address, browser type, pages visited and cookies (see section 12).

- Partner and supplier details: business contact names, roles and business contact details.

We do not intentionally collect special personal information (such as health, religion or criminal records) and ask you not to send it to us unless it is needed for a specific service and you choose to do so.

- Directly from you, when you complete our online enquiry form, book a call, sign up for our checklist or updates, or complete another form, email, message us on WhatsApp or social media, or speak to us.

- From people who refer you to us, such as existing clients or partners, with your knowledge.

- Automatically through our website (cookies and analytics).

- From public sources, for business contact information only.

- Responding to your enquiry and providing our advisory services. Lawful basis: Needed to take steps you asked for, or to perform our agreement with you

- Keeping a record of your enquiry and our follow-ups in our client management system. Lawful basis: Needed to take steps you asked for, and our legitimate interest in managing enquiries properly

- Introducing you to licensed specialists (brokerages, developers, mortgage, escrow, company setup, visa, relocation, currency, tax and renovation providers). Lawful basis: Your consent, given on our Client Introduction and Consent Form

- Recording introductions and managing referral fees with partners. Lawful basis: Our legitimate interest in running our business, and our agreements with partners

- Invoicing, accounting and record keeping. Lawful basis: Compliance with legal obligations (Companies Act, tax laws)

- Sending newsletters, market updates and event invitations. Lawful basis: Your consent, or an existing client relationship. You can opt out at any time

- Understanding how visitors use our website, and protecting our systems. Lawful basis: Our legitimate interest in improving our website and in security, and your consent to cookies where required

We do not sell your personal information. We share it only as follows:

- Licensed specialists you ask us to introduce you to, with your consent. Each specialist becomes responsible for your information once it receives it, under its own privacy policy and the law that applies to it.

- Service providers who help us run the business (operators). These are Zoho (our website, email, client management system, online enquiry and booking forms, email newsletters, video meetings, e-signatures, accounting and document storage), Google (website analytics through Google Analytics, and our Google Business Profile), Meta (WhatsApp Business, Facebook and Instagram), LinkedIn, YouTube, our domain host (HostAfrica) and our bank. They may only use your information on our instructions or under their own terms and privacy policies.

- Our professional advisors, such as accountants and attorneys, under a duty of confidentiality.

- Authorities, courts or regulators where the law requires it.

Many of the specialists we work with are based in the United Arab Emirates, and some of our service providers store data outside South Africa (for example, Zoho stores our account data, including our client management system, in the United States, and Google may process website analytics data in the United States and elsewhere). We transfer personal information outside South Africa only where POPIA allows it: with your consent, where the transfer is needed to perform our agreement with you or steps you asked for, or where the recipient is bound by laws, rules or agreements that give adequate protection.

We use reasonable technical and organisational measures, including two-factor authentication on business accounts, encrypted and password-protected devices, a separate business WhatsApp account, access limited to the director, secure cloud storage, and locked storage for paper records. If a security compromise affects your information, we will notify you and the Information Regulator as POPIA requires.

We keep personal information only as long as needed for the purpose it was collected for, or as long as the law requires. Typically: enquiries that do not proceed for up to 12 months, client and introduction records for 5 years after our last dealings, and accounting and company records for at least 7 years. Information is then securely deleted or destroyed.

Under POPIA you have the right to:

- ask whether we hold your personal information and request a copy of it;

- ask us to correct, update or delete inaccurate, outdated or unlawfully held information;

- object to processing based on our legitimate interests, and to direct marketing at any time;

- withdraw your consent at any time (this does not affect processing already done); and

- lodge a complaint with the Information Regulator.

To exercise these rights, email info@peacockcrest.com. We may ask you to verify your identity, and will respond within a reasonable time, normally 30 days. Requests for records may also be made under our PAIA Manual.

- Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191

- Phone: 010 023 5200 (toll-free 0800 017 160)

- General enquiries: enquiries@inforegulator.org.za

- POPIA complaints: eServices portal: eservices.inforegulator.org.za

- PAIA complaints: PAIAComplaints@inforegulator.org.za

- Website: www.inforegulator.org.za

We only send marketing messages by email, SMS or WhatsApp with your consent, or to existing clients about similar services. Every message includes a simple way to unsubscribe, and we act on opt-outs promptly.

Our website uses cookies to make it work properly and may use Google Analytics to understand how visitors use it, such as which pages are visited and how visitors found us. Google Analytics collects information such as your IP address, device and browser type in a way that does not directly identify you to us. You can refuse or delete cookies in your browser settings, or install Google's opt-out browser add-on; some features may then not work as intended.

Our services are intended for adults. We do not knowingly collect personal information from anyone under 18 without the consent of a parent or guardian.

We may update this policy from time to time. The latest version is always on our website, with its effective date.